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SHIPPING & RETURNS

Blanca HMS LLC – Shipping & Return Policy

Address: 1132 Clarkson Ave, Newberry, SC 29108
Phone: +1 (706) 222-3243
Email: support@blancahms.com (you can replace this with your actual email)
Effective Date: [Insert Date]

1. Introduction

Welcome to Blanca HMS LLC, where we are dedicated to providing high-quality clothing, accessories, and fashion essentials. This Shipping & Return Policy explains how we handle the shipment, delivery, and return of all orders placed through our website or in-store.

By placing an order with Blanca HMS LLC, you acknowledge and agree to the terms set forth in this policy.

🛍️ SHIPPING POLICY

2. Order Processing Time

  • All orders are processed within 1–3 business days after payment has been confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During high-volume seasons or sales, processing times may be slightly extended, but we strive to fulfill every order promptly.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

3. Shipping Methods & Delivery Times

We partner with trusted carriers such as USPS, UPS, and FedEx to ensure safe and timely delivery of your items.
Estimated delivery times after dispatch are as follows:

Shipping MethodEstimated Delivery TimeAvailability

Standard Shipping4–7 business daysAll U.S. States

Expedited Shipping2–3 business daysAll U.S. States

Express/Overnight Shipping1–2 business daysSelected Locations

Please note: Delivery times are estimates and may vary due to factors outside our control (such as weather, carrier delays, or incorrect addresses).

4. Shipping Rates

  • Standard Shipping: Free on orders over $75 (U.S. only).

  • For orders under $75, a flat shipping rate of $6.95 applies.

  • Expedited and Express Shipping rates are calculated at checkout based on destination and package weight.

5. Order Tracking

Once your order is shipped, you’ll receive an email with:

  • Tracking number

  • Carrier details

  • Estimated delivery date

You can track your order through the carrier’s official website or through your Blanca HMS LLC account (if applicable).

6. Incorrect or Incomplete Address

Please ensure your shipping address is accurate and complete before finalizing your order.
Blanca HMS LLC is not responsible for orders lost or delayed due to:

  • Incorrect addresses

  • Missing apartment or suite numbers

  • Delivery refusals

If an order is returned to us due to an address issue, the customer will be responsible for paying reshipment fees.

7. Lost or Delayed Shipments

If your package appears lost, delayed, or undelivered:

  • Contact us at support@blancahms.com or +1 (706) 222-3243.

  • We will assist in tracking the shipment and, if necessary, file a claim with the carrier.

  • Please allow up to 10 business days for resolution.

Blanca HMS LLC is not liable for losses due to third-party carrier errors but will make every effort to resolve issues promptly.

8. International Shipping

  • We currently offer international shipping to select countries.

  • Delivery typically takes 10–20 business days, depending on location and customs processing.

  • Customers are responsible for all customs duties, import taxes, and fees.

  • International orders are non-returnable unless the product arrives defective or incorrect.

🔁 RETURN POLICY

9. Return Eligibility

We want you to love your purchase! If you’re not completely satisfied, you may request a return or exchange within 14 days of delivery, subject to the following conditions:

  • The item must be unworn, unwashed, and in original condition.

  • All tags, labels, and packaging must be intact.

  • Proof of purchase (order confirmation or receipt) is required.

Returns that do not meet these conditions may be declined or subject to a restocking fee.

10. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Undergarments, lingerie, and swimwear

  • Jewelry, accessories, and hats

  • Final sale or clearance items

  • Customized or personalized items

  • Gift cards or store credit

11. Return Procedure

To initiate a return:

  1. Contact our customer service at support@blancahms.com or +1 (706) 222-3243 with your order number and reason for return.

  2. We’ll review your request and, if approved, provide a Return Authorization (RA) number and return instructions.

  3. Ship the item to:
    Blanca HMS LLC, 1132 Clarkson Ave, Newberry, SC 29108

You must ship the item back within 7 days after receiving approval.
Customers are responsible for return shipping costs unless the item is defective or incorrect.

12. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered:

  • Contact us within 7 days of delivery.

  • Provide photos of the product and packaging for verification.

  • Once confirmed, we will cover all return shipping costs and send a replacement or issue a full refund.

13. Refunds

Once your return is received and inspected:

  • You’ll receive an email notification confirming approval or rejection.

  • Approved refunds will be processed within 7–10 business days to your original payment method.

  • Shipping charges (if applicable) are non-refundable.

If your order included free shipping, a small restocking fee may be deducted from your refund to cover original shipping costs.

14. Exchanges

Need a different size or color?

  • Exchanges are allowed within 14 days of receiving your item, subject to stock availability.

  • If the requested item is unavailable, we’ll issue store credit or a refund.

  • Customers are responsible for shipping costs for exchange returns unless there was an error on our end.

15. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again.

  2. Contact your bank or card issuer — it may take extra time for your refund to post.

  3. If you still haven’t received it, contact us at support@blancahms.com.

We’ll investigate and ensure your refund is properly processed.

16. Return Shipping Responsibility

Please note:

  • Blanca HMS LLC is not responsible for lost or untraceable return shipments.

  • We recommend using a trackable and insured shipping method for all returns.

17. Order Cancellations

Orders can be canceled within 24 hours of placement if they have not yet been processed or shipped.
Once shipped, cancellations are not possible — you may proceed with a return once the item is delivered.

18. Changes to This Policy

Blanca HMS LLC reserves the right to modify or update this Shipping & Return Policy at any time without prior notice.
Changes will take effect immediately upon posting on our website or upon request.

19. Contact Information

For all shipping, return, or refund inquiries, please reach out to:

Blanca HMS LLC
📍 1132 Clarkson Ave, Newberry, SC 29108
📞 +1 (706) 222-3243
📧 support@blancahms.com

Office Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

20. Acknowledgment

By placing an order with Blanca HMS LLC, you confirm that you have read, understood, and agreed to our Shipping & Return Policy.

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